Customer Experience Events in 2023: Marketing, AI and Customer Value

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Check out these upcoming Customer Experience Events in 2023!

In this list of premiere CX events, you’ll find great opportunities to meet experts in marketing, customer value, AI, and CX. We will be updating our list weekly, so make sure to subscribe to our newsletter to receive updates.

In this year’s customer experience events, there’s a big focus on insights like artificial intelligence, automation, technology, and customer value, presented by top CEOs and CMOs.

One of the most recently emerging discussions is about Customer Value. Find out what competitors of yours are already leveraging the world’s first customer value alignment platform to find opportunities by tracking what value means to your customer.

Check out the full schedule of in-person CX events in 2023 now!


Customer Experience Events in 2023: Marketing, AI and Customer Value


Customer Experience Events: May, 2023

Reuters Strategic Marketing

May 8 – 9 | San Diego

Unlock Innovation. Cultivate Obsession. Drive Growth.

The Strategic Marketing event in San Diego is an event that brings together marketing professionals to discuss the latest trends, strategies, and technologies in the industry.

Attendees can expect to hear from thought leaders, participate in workshops, and network with peers. Topics covered may include digital marketing, content marketing, social media, and branding. The event aims to provide insights and inspiration to help marketers stay ahead in an ever-changing landscape.


Reuters Customer Service & Experience West

May 10 – 11 | San Diego

Prioritize your Customer and Thrive

The Customer Service San Diego event is a conference focused on exploring the latest trends, technologies, and best practices in the customer service industry.

Attendees can expect to hear from industry experts and participate in workshops and interactive sessions covering topics such as customer experience, customer engagement, and customer support.

The event aims to provide insights and strategies that can help organizations enhance their customer service operations and ultimately improve customer satisfaction. Networking opportunities with peers and vendors are also available.


CX BFSI Exchange

May 17 – 18 | Denver

Advancing Engagement and Connection in a New Era of Customer Excellence The Customer Experience Exchange BFSI USA is an annual event that brings together customer experience leaders from the banking, financial services, and insurance industries in the United States.

The event provides a platform for professionals to share their experiences, insights, and best practices on how to improve customer experience in the highly competitive and rapidly evolving BFSI industry.

Participants can attend interactive workshops, panel discussions, and networking sessions, and also learn about the latest technologies and solutions that can help them deliver exceptional customer experiences.


Customer Experience Events: September, 2023

CX Retail Exchange

Sep 12 – 13 | Dallas

Customer Excellence In The Experiential & Hybrid Era Of Retail The Customer Experience Exchange for Retail is an annual conference that brings together leading retail executives to discuss the latest trends and strategies in customer experience.

The event features keynote speeches, interactive workshops, and one-on-one networking sessions. Topics covered include omnichannel retail, personalization, customer journey mapping, and the use of technology to enhance the customer experience.

The Customer Experience Exchange for Retail provides a valuable opportunity for retail professionals to learn from industry experts and to share insights and best practices with their peers.


Customer Experience Events: November, 2023

Reuters Customer Service & Experience East

Nov 7 -8 | New York

Delight your Customer at Every Touchpoint The Customer Service & Experience by Reuters in New York is an annual event that brings together customer service professionals from a variety of industries to share insights and best practices.

The event features keynote speeches, panel discussions, and interactive workshops that cover topics such as customer experience, contact center management, digital transformation, and artificial intelligence.

Attendees have the opportunity to network with peers, learn from industry experts, and discover new solutions to improve their customer service operations.

The Customer Service & Experience by Reuters in New York provides a valuable forum for customer service professionals to stay up-to-date with the latest trends and technologies in the field.


Reuters Strategic Marketing NYC

Nov 7 – 8 | New York

Agility, Innovation, Purpose: Defining the Future of Marketing The Strategic Marketing by Reuters in New York is an annual event that brings together marketing professionals from a variety of industries to discuss the latest trends and strategies in marketing.

The event features keynote speeches, panel discussions, and interactive workshops that cover topics such as digital marketing, content marketing, branding, and customer experience.

Attendees have the opportunity to network with peers, learn from industry experts, and discover new solutions to improve their marketing efforts.

The Strategic Marketing by Reuters in New York provides a valuable forum for marketing professionals to stay up-to-date with the latest technologies and innovations in the field.


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Thamara Hollanda

Thamara Hollanda

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